Last updated: May 2026
At ASH Roofing ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.
We handle all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
ASH Roofing is a private limited company registered in England and Wales (Companies House registration number 15883533), trading as a roofing contractor in Worcestershire and surrounding areas.
For privacy-related enquiries, contact us at:
- Email: roofingash@gmail.com
- Phone: 07930 965629
- Website: roofingspecialistsinworcestershire.uk
What information we collect
We may collect and process the following types of personal information:
Information you give us
- Contact details: name, postcode, address, email, phone number
- Job details: information about the roofing work you are enquiring about (e.g. service required, photos you may share)
- Communication records: any messages you send us via email, phone or social media
Information collected automatically
- Technical data: IP address, browser type, device information, approximate geographical location
- Usage data: pages visited, time spent on site, referring website
How we use your information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and provide quotes for roofing work
- To carry out the work you have engaged us for
- To send you invoices and process payment
- To provide guarantees and respond to follow-up enquiries
- To improve our website and services
- To comply with legal and regulatory obligations
We will only use your personal data where we have a lawful basis to do so. The lawful bases we rely on include: your consent, the performance of a contract with you, our legitimate business interests, and compliance with our legal obligations.
Sharing your information
ASH Roofing does not sell, rent, or trade your personal information.
We may share your information with trusted third parties only where necessary, including:
- Suppliers and subcontractors directly involved in carrying out the work you have engaged us for (e.g. scaffolding firms)
- Insurance companies where you have asked us to assist with a claim
- Legal and accounting professionals where required for compliance
- Law enforcement or regulators where required by law
Cookies
Our website uses minimal cookies. We do not use tracking cookies, advertising cookies, or third-party analytics that track you across sites. The only cookies we may set are essential for the website to function correctly.
How long we keep your data
We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, and to comply with our legal obligations. Specifically:
- Enquiries that don't lead to a job: deleted within 12 months
- Customer records (jobs completed): kept for 7 years (UK accounting and tax requirements)
- Workmanship guarantee records: kept for the duration of the guarantee period plus 1 year
How we protect your data
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction. These measures include secure password protection, restricted access on a need-to-know basis, and encrypted connections where appropriate.
Your rights under UK GDPR
You have the following rights in relation to the personal data we hold about you:
- Right to be informed about how we use your data (this policy fulfils that)
- Right of access — you can request a copy of the personal data we hold about you
- Right to rectification — you can ask us to correct inaccurate or incomplete data
- Right to erasure — you can ask us to delete your data (subject to legal limits)
- Right to restrict processing — you can ask us to limit how we use your data
- Right to data portability — you can ask for your data in a transferable format
- Right to object — you can object to certain types of processing
- Right to withdraw consent — where we rely on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at roofingash@gmail.com.
Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Helpline: 0303 123 1113
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.
Contact us
For any questions about this Privacy Policy or how your data is handled:
- Email: roofingash@gmail.com
- Phone: 07930 965629